General Questions
Q: What types of tools do you offer?
A: As a retail seller, we are offer a wide variety of products in different categories. Our inventory includes everything from workshop tools to machine tools, indoor to outdoor products, accessories and more.
Q: Do you sell to both individuals and businesses?
A: Yes, we cater to both individual DIY enthusiasts and professional tradespeople. Whether you’re a homeowner working on a project or a business needing bulk orders, we’ve got you covered.
Ordering and Payment
Q: How can I place an order?
A: You can place an order directly through our website by adding items to your cart and following the checkout process. For bulk orders or special requests, please contact our sales team at Contact.
Q: What payment methods do you accept?
A: We accept various payment methods including Paypal., credit/debit cards (Visa, MasterCard, American Express). For more information, visit Payment Policy.
Q: Can I track my order?
A: Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier’s website.
Shipping and Delivery
Q: What are your shipping options?
A: We offer standard, expedited, and express shipping options. Shipping times and costs vary depending on your location and the shipping method chosen at checkout.
Q: Do you ship internationally?
A: Yes, we offer international shipping to many countries. Please note that shipping times and rates may vary depending on the destination.
Q: What should I do if my order arrives damaged?
A: If your order arrives damaged, please contact our customer service team immediately at contact with your order number and photos of the damage. We will work with you to resolve the issue promptly.
Returns and Exchanges
Q: What is your return policy?
A: We offer a 14-day return policy on most items. Items must be returned in their original condition and packaging. Please visit our Returns Policy page for more details.
Q: How do I initiate a return or exchange?
A: To initiate a return or exchange, please contact our customer service team at contact with your order number and reason for the return. We will provide you with further instructions.
Q: Are there any items that cannot be returned?
A: Certain items such as clearance products, custom orders, and perishable goods are not eligible for return. Please refer to our Returns Policy for a complete list of non-returnable items.
Product Information
Q: How do I find the right tool for my project?
A: Our website features detailed product descriptions and specifications to help you choose the right tool. If you need further assistance, our knowledgeable customer service team is here to help. You can contact us at contact page.
Q: Do you offer warranties on your products?
A: Yes, many of our products come with manufacturer warranties. Warranty details are provided on the product pages. If you have any questions about warranties, please contact us.
Q: Can I get replacement parts for my tools?
A: Yes, we offer replacement parts for many of the tools we sell. Please contact our customer service team with the model number and part needed, and we will assist you in finding the right part.
Customer Support
Q: How can I contact customer service?
A: You can reach our customer service team through information at Contact Page. We are always available to assist you.
Q: Do you offer technical support for your tools?
A: Yes, we provide technical support for all the tools we sell. If you encounter any issues or have questions about using your tool, please contact our technical support team.